If you or anyone in your house has been diagnosed with COVID-19, or is currently exhibiting COVID-19 symptoms, please reschedule your pet's visit until you are well. If your pet MUST be seen, please make alternate arrangements such as having a friend or neighbor that is authorized to make medical decisions and payment bring your pet in.
COVID UPDATE Effective march 30, 2022
PREPARING FOR YOUR VISIT
1.) We ask that you wear a mask during your interaction with our staff. It is not a requirement; it is highly recommended. We are all wearing masks 100% of the time in order to protect our fellow team members, as well as our clients. We would appreciate if you did the same.
If you are medically exempt or unable to wear a mask, please let us know, so we can perform all necessary procedures over the phone and/or computer.
2.) In order for us to stay on time with appointments, it is extremely important that all pets are accompanied with the necessary paperwork when arriving. Please follow our PATIENT RESOURCES tab for access to all necessary documents. It is crucial that all paperwork have the phone number in which we are to use to contact you. Pets that arrive without the necessary paperwork, will experience a delay in their pet being admitted to the hospital.
3.) All visits need to be scheduled in advance. We are not able to accommodate walk-ins or visits without an appointment at this time.
If you are medically exempt or unable to wear a mask, please let us know, so we can perform all necessary procedures over the phone and/or computer.
2.) In order for us to stay on time with appointments, it is extremely important that all pets are accompanied with the necessary paperwork when arriving. Please follow our PATIENT RESOURCES tab for access to all necessary documents. It is crucial that all paperwork have the phone number in which we are to use to contact you. Pets that arrive without the necessary paperwork, will experience a delay in their pet being admitted to the hospital.
3.) All visits need to be scheduled in advance. We are not able to accommodate walk-ins or visits without an appointment at this time.
when you arrive
1.) Please stay in your vehicle! We ask that anyone dropping a pet off park in the BACK of the building. Anyone whose pet has an appointment, and anyone paying or picking up, please park in the FRONT of the building.
2.) Our back parking spots are numbered. On each sign - there is a phone number for you to TEXT a staff member. We will need: your name, your pet's name, and what spot you are parked in. The more information you give - the faster we will be able to assist you. If you are unable to text, please call us at 304-728-2203 to let us know that have arrived.
3.) When dropping off, please wait for a staff member to come to your vehicle to pick up your pet. For the safety of your pet, we ask that you put one of our leashes on your dog before releasing them from your vehicle (we will provide). We ask that you then hand your pet off to our staff. We will not be able to come inside your vehicle.
4.) All dogs MUST be on a leash. All cats MUST be in a carrier. We will not be able to take a cat from your arms without a carrier. If your pet is known to be aggressive or needs to wear a muzzle, we ask that you let us know ahead of time, so we can be prepared.
2.) Our back parking spots are numbered. On each sign - there is a phone number for you to TEXT a staff member. We will need: your name, your pet's name, and what spot you are parked in. The more information you give - the faster we will be able to assist you. If you are unable to text, please call us at 304-728-2203 to let us know that have arrived.
3.) When dropping off, please wait for a staff member to come to your vehicle to pick up your pet. For the safety of your pet, we ask that you put one of our leashes on your dog before releasing them from your vehicle (we will provide). We ask that you then hand your pet off to our staff. We will not be able to come inside your vehicle.
4.) All dogs MUST be on a leash. All cats MUST be in a carrier. We will not be able to take a cat from your arms without a carrier. If your pet is known to be aggressive or needs to wear a muzzle, we ask that you let us know ahead of time, so we can be prepared.
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during your visit - CURBSIDE / DROP OFF service and surgeries
1.) If you choose to use our curbside service, our doctors will be in contact with you exclusively over the telephone. Please be sure to give us the best contact information and have your phone readily available to receive their call.
2.) When your pet's visit is complete you will receive a call from the doctor to review exam findings, discharge instructions, and provide a time you can check out.
3.) When it is time to check out - please come into our lobby or call us to arrange payment of the telephone.
2.) When your pet's visit is complete you will receive a call from the doctor to review exam findings, discharge instructions, and provide a time you can check out.
3.) When it is time to check out - please come into our lobby or call us to arrange payment of the telephone.
picking up
1.) Our doctors will relay an estimated time for pick up.
2.) To check out, please enter through the main door to enter our lobby. The cat entrance is to the left. The dog entrance is to the right. A staff member will be stationed at the check out to assist you. PLEASE NOTE - A mask is no longer required; however, it is highly recommended.
3.) If you are not comfortable coming into the hospital, we are happy to take payment over the phone. Just let us know you require this method of check out. Once discharge is complete, your pet will be brought out to you.
2.) To check out, please enter through the main door to enter our lobby. The cat entrance is to the left. The dog entrance is to the right. A staff member will be stationed at the check out to assist you. PLEASE NOTE - A mask is no longer required; however, it is highly recommended.
3.) If you are not comfortable coming into the hospital, we are happy to take payment over the phone. Just let us know you require this method of check out. Once discharge is complete, your pet will be brought out to you.