If you or anyone in your house has been diagnosed with COVID-19, or is currently exhibiting COVID-19 symptoms, please reschedule your pet's visit until you are well. If your pet MUST be seen, please make alternate arrangements such as having a friend or neighbor that is authorized to make medical decisions and payment bring your pet in.
COVID UPDATE Effective AUGUST 15, 2022
PREPARING FOR YOUR VISIT
1.) We ask that you wear a mask during your interaction with our staff. It is not a requirement; it is highly recommended. We are all wearing masks 100% of the time in order to protect our fellow team members, as well as our clients. We would appreciate if you did the same.
2.) In order for us to stay on time with appointments, it is extremely important that all pets are accompanied with the necessary paperwork when arriving. Please follow our PATIENT RESOURCES tab for access to all necessary documents. It is crucial that all paperwork have the phone number in which we are to use to contact you. Pets that arrive without the necessary paperwork, will experience a delay in their pet being admitted to the hospital.
3.) All visits need to be scheduled in advance. We are not able to accommodate walk-ins or visits without an appointment at this time.
2.) In order for us to stay on time with appointments, it is extremely important that all pets are accompanied with the necessary paperwork when arriving. Please follow our PATIENT RESOURCES tab for access to all necessary documents. It is crucial that all paperwork have the phone number in which we are to use to contact you. Pets that arrive without the necessary paperwork, will experience a delay in their pet being admitted to the hospital.
3.) All visits need to be scheduled in advance. We are not able to accommodate walk-ins or visits without an appointment at this time.
when you arrive
Park in the front parking lot and come inside to check in. Wearing a mask is recommended, not required. Curbside service is still available at your request. Call 304-728-2203 upon arrival for curbside service only.
All dogs MUST be on a leash. All cats MUST be in a carrier. We will not be able to take a cat from your arms without a carrier. If your pet is known to be aggressive or needs to wear a muzzle, we ask that you let us know ahead of time, so we can be prepared.
All dogs MUST be on a leash. All cats MUST be in a carrier. We will not be able to take a cat from your arms without a carrier. If your pet is known to be aggressive or needs to wear a muzzle, we ask that you let us know ahead of time, so we can be prepared.
during your visit - CURBSIDE / DROP OFF service and surgeries
If you choose to use our curbside service, our doctors will be in contact with you exclusively over the telephone. Please be sure to give us the best contact information and have your phone readily available to receive their call.
When your pet's visit is complete you will receive a call from the doctor to review exam findings, discharge instructions, and provide a time you can check out.
When it is time to check out - please come into our lobby or call us to arrange payment of the telephone.
When your pet's visit is complete you will receive a call from the doctor to review exam findings, discharge instructions, and provide a time you can check out.
When it is time to check out - please come into our lobby or call us to arrange payment of the telephone.
picking up
Our doctors will relay an estimated time for pick up.
To check out, please enter through the main door to enter our lobby. The cat entrance is to the left. The dog entrance is to the right. A staff member will be stationed at the check out to assist you. PLEASE NOTE - A mask is no longer required; however, it is highly recommended.
If you are not comfortable coming into the hospital, we are happy to take payment over the phone. Just let us know you require this method of check out. Once discharge is complete, your pet will be brought out to you.
To check out, please enter through the main door to enter our lobby. The cat entrance is to the left. The dog entrance is to the right. A staff member will be stationed at the check out to assist you. PLEASE NOTE - A mask is no longer required; however, it is highly recommended.
If you are not comfortable coming into the hospital, we are happy to take payment over the phone. Just let us know you require this method of check out. Once discharge is complete, your pet will be brought out to you.