If you or anyone in your house has been diagnosed with COVID-19, or is currently exhibiting COVID-19 symptoms, please reschedule your pet's visit until you are well. If your pet MUST be seen, please make alternate arrangements such as having a friend or neighbor that is authorized to make medical decisions and payment bring your pet in.
when you arrive
Park in the front parking lot and come inside to check in. Wearing a mask is recommended, not required. Curbside service is still available at your request. Call 304-728-2203 upon arrival for curbside service only.
All dogs MUST be on a leash. All cats MUST be in a carrier. We will not be able to take a cat from your arms without a carrier. If your pet is known to be aggressive or needs to wear a muzzle, we ask that you let us know ahead of time, so we can be prepared.
All dogs MUST be on a leash. All cats MUST be in a carrier. We will not be able to take a cat from your arms without a carrier. If your pet is known to be aggressive or needs to wear a muzzle, we ask that you let us know ahead of time, so we can be prepared.
during your visit - CURBSIDE / DROP OFF service and surgeries
If you choose to use our curbside service, our doctors will be in contact with you exclusively over the telephone. Please be sure to give us the best contact information and have your phone readily available to receive their call.
When your pet's visit is complete you will receive a call from the doctor to review exam findings, discharge instructions, and provide a time you can check out.
When it is time to check out - please come into our lobby or call us to arrange payment of the telephone.
When your pet's visit is complete you will receive a call from the doctor to review exam findings, discharge instructions, and provide a time you can check out.
When it is time to check out - please come into our lobby or call us to arrange payment of the telephone.
picking up
Our doctors will relay an estimated time for pick up.
To check out, please enter through the main door to enter our lobby. The cat entrance is to the left. The dog entrance is to the right. A staff member will be stationed at the check out to assist you. PLEASE NOTE - A mask is no longer required; however, it is highly recommended.
If you are not comfortable coming into the hospital, we are happy to take payment over the phone. Just let us know you require this method of check out. Once discharge is complete, your pet will be brought out to you.
To check out, please enter through the main door to enter our lobby. The cat entrance is to the left. The dog entrance is to the right. A staff member will be stationed at the check out to assist you. PLEASE NOTE - A mask is no longer required; however, it is highly recommended.
If you are not comfortable coming into the hospital, we are happy to take payment over the phone. Just let us know you require this method of check out. Once discharge is complete, your pet will be brought out to you.