Please understand wait times may be longer due to the nature of curbside care. We apologize for any inconvenience this may cause as we navigate this ever-changing obstacle.
our office will be closing at 5pm monday-friday until further notice.
PREPARING FOR YOUR VISIT
1.) We ask that you wear a mask during your interaction with our staff. We are all wearing masks 100% of the time in order to protect our fellow team members, as well as our clients. Please do the same.
2.) In order for us to stay on time with appointments, it is extremely important that all pets are accompanied with the necessary paperwork when arriving. Please follow our PATIENT RESOURCES tab for access to all necessary documents. It is crucial that all paperwork have the phone number in which we are to use to contact you. Pets that arrive without the necessary paperwork, will experience a delay in their pet being admitted to the hospital.
3.) All visits need to be scheduled in advance. We are not able to accommodate walk-ins or visits without an appointment at this time.
2.) In order for us to stay on time with appointments, it is extremely important that all pets are accompanied with the necessary paperwork when arriving. Please follow our PATIENT RESOURCES tab for access to all necessary documents. It is crucial that all paperwork have the phone number in which we are to use to contact you. Pets that arrive without the necessary paperwork, will experience a delay in their pet being admitted to the hospital.
3.) All visits need to be scheduled in advance. We are not able to accommodate walk-ins or visits without an appointment at this time.
when you arrive
1.) Please stay in your vehicle!
2.) Our parking spots are numbered. On each sign - there is a phone number for you to TEXT a staff member. We will need: your name, your pet's name, and what spot you are parked in. The more information you give - the faster we will be able to assist you.
3.) Please wait for a staff member to come to your vehicle to collect your pet.
4.) All dogs MUST be on a leash. All cats MUST be in a carrier. We will not be able to take a cat from your arms without carrier. If your pet is known to be aggressive or needs to wear a muzzle, we ask that you warn us ahead of time, so we can be prepared.
5.) We are practicing social distancing! Please maintain a 6ft distance at all times.
2.) Our parking spots are numbered. On each sign - there is a phone number for you to TEXT a staff member. We will need: your name, your pet's name, and what spot you are parked in. The more information you give - the faster we will be able to assist you.
3.) Please wait for a staff member to come to your vehicle to collect your pet.
4.) All dogs MUST be on a leash. All cats MUST be in a carrier. We will not be able to take a cat from your arms without carrier. If your pet is known to be aggressive or needs to wear a muzzle, we ask that you warn us ahead of time, so we can be prepared.
5.) We are practicing social distancing! Please maintain a 6ft distance at all times.
during your visit
1.) Our doctors will be in contact with you exclusively over the telephone. Please be sure to give us the best contact information and have your phone readily available to receive their call.
2.) When your pet's visit is complete, you will receive a call from the doctor to review exam findings and discharge instructions.
3.) When its time to check out - we're happy to help you at our check out window under the tent. We can review charges, medications, and follow-up instructions with you there.
2.) When your pet's visit is complete, you will receive a call from the doctor to review exam findings and discharge instructions.
3.) When its time to check out - we're happy to help you at our check out window under the tent. We can review charges, medications, and follow-up instructions with you there.
picking up
1.) Please note our hours of operation are shortened currently. We are closing at 5pm Monday-Friday. Please plan accordingly.
2.) Please remain in your vehicle until its time to check out.
3.) Once discharge is complete, we will bring your pet out to you.
2.) Please remain in your vehicle until its time to check out.
3.) Once discharge is complete, we will bring your pet out to you.